Custom software or a SaaS tool: how to decide
Before commissioning custom business software it’s worth asking whether a tool already solves the problem. Sometimes the answer is SaaS; sometimes a bespoke solution; and often a combination of both.
When SaaS is the best option
- The process is standard in your sector (payroll, accounting, email).
- You can adapt the way you work to the tool without losing an edge.
- You need to start now and the monthly cost is acceptable.
When custom software makes sense
- The process is part of what sets you apart from competitors.
- You use several tools that don’t talk to each other and copy data by hand.
- Per-user licences grow faster than your business.
The middle option: integrate and extend
Many businesses don’t need to replace their tools but to connect them and fill the gaps: a client portal, a dashboard pulling data from several systems or an automation between CRM and accounting. It’s usually the lowest cost and risk route.
Questions to decide
- What does the process cost today in hours and errors?
- Who will maintain the solution two years from now?
- Do you keep control of the data and can you export it?